Zendesk Chat

Pipeline Concepts

Before setting up the Pipeline, learn about Pipeline concepts here

To learn about Connection, refer here

Log into Sprinkle application
Navigate to Ingest -> Connections Tab -> New Connection ->
Select Zendesk Chat
Provide all the mandatory details
- Name: Name to identify this connection
- Sub Domain: Only Give {SUBDOMAIN}. For ex:- https://{SUBDOMAIN}.zendesk.com
- Advance Settings: Refer here
Connect to Zendesk Chat: Sprinkle will ask the permission to read the data. Allow it.
Test Connection
Create

To learn about Pipeline, refer here

Navigate to Ingest -> Pipeline Tab -> Add ->
Select Zendesk Chat
Provide the name -> Create
Connection Tab:
- From the drop-down, select the name of connection created in STEP-2
- Update

Datasets Tab: To learn about Dataset, refer here. Add Dataset for each report/dataset that you want to integrate, providing following details

Report Type (Required): Select from the drop-down.
Flatten Level(Required) : Select One Level or Multi Level. In one level, flattening will not be applied on complex type. They will be stored as string. In multi level, flattening will be applied in complex level till they become simple type.
Destination Schema (Required) : Data warehouse schema where the table will be ingested into
Destination Table name (Required) : It is the table name to be created on the warehouse. If not given, sprinkle will create like ds_<Pipelinename>_<tablename>
Destination Create Table Clause: Provide additional clauses to warehouse-create table queries such as clustering, partitioning, and more, useful for optimizing DML statements. Learn more on how to use this field.
Create

In the Ingestion Jobs tab:

API Read Timeout (In seconds) : Maximum time of inactivity between two data packets when waiting for the server’s response. The default value is 30 seconds.
API Connection Timeout (In seconds) : Time period within which a connection between a client and a server must be established.
Retry Limit : Number of retries allowed when an API call fails. For example if an API call fails and retry limit is 5 then it will check 5 times for that API call and if it succeeded then it will stop checking.
Retry Sleep Time (In milliseconds) : Given time, after which retry should happen in case an API call fails.
API Delay Time (In milliseconds) : The time difference (in milliseconds) between two successive API calls.
Version : it gives information about the version of Zendesk Chat API being used.

Agents

Accounts

Shortcuts

Trigger

Roles

Chat

Banned_IPs

Banned_Visitors

Departments

Goals

Skills