Zendesk Support

Pipeline Concepts

Before setting up the Pipeline, learn about Pipeline concepts here

To learn about Connection, refer here

To learn about Pipeline, refer here

Navigate to Ingest -> Pipeline Tab -> Add ->
Select Zendesk Support
Provide the name -> Create
Connection Tab:
- From the drop-down, select the name of connection created in STEP-2
- Update

Datasets Tab: To learn about Dataset, refer here. Add Dataset for each report/dataset that you want to integrate, providing following details

Report Type (Required): Select from the drop-down:
- Groups
- Group_Memberships
- Organizations
- Organization_Memberships
- Satisfaction_Ratings
- Macros
- Tickets
- Suspended_Tickets
- Ticket_Metrics
- Ticket_Fields
- Target_Failures
- Tags
- Brands
- Views
- Triggers
- Automations
- Targets
- Apps
- Sharing_Agreements
Flatten Level(Required) : Select One Level or Multi Level. In one level, flattening will not be applied on complex type. They will be stored as string. In multi level, flattening will be applied in complex level till they become simple type.
Destination Schema (Required) : Data warehouse schema where the table will be ingested into
Destination Table name (Required) : It is the table name to be created on the warehouse. If not given, sprinkle will create like ds_<Pipelinename>_<tablename>
Destination Create Table Clause: Provide additional clauses to warehouse-create table queries such as clustering, partitioning, and more, useful for optimizing DML statements. Learn more on how to use this field.
Create

In the Ingestion Jobs tab:

API Read Timeout (In seconds) : Maximum time of inactivity between two data packets when waiting for the server’s response. The default value is 30 seconds
API Connection Timeout (In seconds) : Time period within which a connection between a client and a server must be established.
Retry Limit : Number of retries allowed when an API call fails. For example if an API call fails and retry limit is 5 then it will check 5 times for that API call and if it succeeded then it will stop checking.
Retry Sleep Time (In milliseconds) : Given time, after which retry should happen in case an API call fails.
API Delay Time (In milliseconds) : The time difference (in milliseconds) between two successive API calls.
Version : it gives information about the version of Zendesk Support API being used.

Groups

Group_Memberships

Organizations

Organization_Memberships

Satisfaction_Ratings

Macros

Tickets

Suspended_Tickets

Ticket_Metrics

Ticket_Fields

Target_Failures