Zoho Desk
Guide to integrate your Zoho Desk with Sprinkle
Last updated
Guide to integrate your Zoho Desk with Sprinkle
Last updated
Before setting up the datasource, learn about datasource concepts
To learn about Connection, refer
Log into Sprinkle application
Navigate to Datasources -> Connections Tab -> New Connection ->
Select Zoho Desk
Provide all the mandatory details
Name: Name to identify this connection
Advance Settings: Refer
Connect to Zoho
Test Connection
Create
Navigate to Datasources -> Datasources Tab -> Add ->
Select Zoho Desk
Provide the name -> Create
Connection Tab:
From the drop-down, select the name of connection created in STEP-2
Update
Organization (Required): Select the Organization whose data you want to access
Report Type (Required): Type of Report
Accounts
Agent_Availability
Agent_Availability_Config
Agents
Articles
Associated_Tickets
Blueprints
Business_Hours
Calls
Channels
Community_Category
Community_Moderated_Topics
Community_Moderated_Users
Community_Topics
Contacts
Contracts
Countries
Customer_Happiness
Data_Sharing_Rules
Deleted_Resources
Departments
Domains
Duplicate_Accounts
Duplicate_Contacts
Email_Failure_Alerts
Events
Groups
Help_Centers
Holiday_Lists
KB_Category
Labels
Languages
Layouts
Module(Required): The Module acc. to which data will be fetched tickets contacts accounts
accounts
calls
contacts
contracts
events
products
tasks
tickets
timeEntry
Layouts Rules
Module(Required): The Module acc. to which data will be fetched tickets contacts accounts
accounts
calls
contacts
contracts
events
products
tasks
tickets
timeEntry
Layouts_Validation_Rules
Module(Required): The Module acc. to which data will be fetched tickets contacts accounts
accounts
calls
contacts
contracts
events
products
tasks
tickets
timeEntry
Mail_Configurations
Mail_Reply_Address
Departments (Required): Selecting All Dept means data will be fetched for all departments and Selecting Multi-Select means data will be fetched for only given departments
All Dept
Multi Select
Modules
Offline_Agents
Departments (Required): Selecting All Dept means data will be fetched for all departments and Selecting Multi-Select means data will be fetched for only given departments
All Dept
Multi Select
Online_Agents
Departments (Required): Selecting All Dept means data will be fetched for all departments and Selecting Multi-Select means data will be fetched for only given departments
All Dept
Multi Select
Organization_Fields
Module(Required): The Module acc. to which data will be fetched tickets contacts accounts
accounts
calls
contacts
contracts
events
products
tasks
tickets
timeEntry
Products
Profiles
Roles
Routing_Preferences
Departments (Required): Selecting All Dept means data will be fetched for all departments and Selecting Multi-Select means data will be fetched for only given departments
All Dept
Multi Select
Skills
Departments (Required): Selecting All Dept means data will be fetched for all departments and Selecting Multi-Select means data will be fetched for only given departments
All Dept
Multi Select
Skill_Configuration
Departments (Required): Selecting All Dept means data will be fetched for all departments and Selecting Multi-Select means data will be fetched for only given departments
All Dept
Multi Select
Skill_Types
Starred_Views
Module(Required): The Module acc. to which data will be fetched tickets contacts accounts
accounts
calls
contacts
contracts
events
products
tasks
tickets
timeEntry
Support_Email_Address
Departments (Required): Selecting All Dept means data will be fetched for all departments and Selecting Multi-Select means data will be fetched for only given departments
All Dept
Multi Select
Tasks
Teams
Tickets
Ticket_Tags
Ticket_Templates
TimeZones
Time_Track_History
Users
Views
Module(Required): The Module acc. to which data will be fetched tickets contacts accounts
accounts
calls
contacts
contracts
events
products
tasks
tickets
timeEntry
Flatten Level(Required) : Select One Level or Multi Level. In one level, flattening will not be applied on complex type. They will be stored as string. In multi level, flattening will be applied in complex level till they become simple type.
Destination Schema (Required) : Data warehouse schema where the table will be ingested into
Destination Table name (Required) : It is the table name to be created on the warehouse. If not given, sprinkle will create like ds_<datasourcename>_<tablename>
Create
In the Ingestion Jobs tab:
Trigger the Job, using Run button
To schedule, enable Auto-Run. Change the frequency if needed
API Read Timeout (In seconds) : Maximum time of inactivity between two data packets when waiting for the server's response. The default value is 30 seconds
API Connection Timeout (In seconds) : Time period within which a connection between a client and a server must be established.
Retry Limit : Number of retries allowed when an API call fails. For example if an API call fails and retry limit is 5 then it will check 5 times for that API call and if it succeeded then it will stop checking.
Retry Sleep Time (In milliseconds) : Given time, after which retry should happen in case an API call fails.
Version : it gives information about the version of Zoho desk API being used.
Domain : Select from dropdown ( .in, .com, .eu, .com.au )
To learn about datasource, refer
Datasets Tab: To learn about Dataset, refer . Add Dataset for each report/dataset that you want to integrate, providing following details
Destination Create Table Clause: Provide additional clauses to warehouse-create table queries such as clustering, partitioning, and more, useful for optimizing DML statements. on how to use this field.